Direct Debit Terms and Conditions for Adjustment Sessions
1. Eligibility and Enrolment
Eligibility: Direct debit plans are available for patients on maintenance care plans.
Enrolment: To enrol, patients need to complete the Direct Debit Authorisation Form and agree to these Terms and Conditions.
2. Payment Terms
Payment Schedule: Payments will be automatically debited from the patient’s designated account on a specified date each month.
Amount: The amount debited will correspond to the agreed-upon maintenance care plan rate.
Billing Cycle: Payments are processed monthly in advance.
3. Adjustment Sessions
Session Frequency: Patients are entitled to a specific number of adjustment sessions per month as per their maintenance care plan.
Unused Sessions: Unused sessions within a billing cycle do not carry over to the next month and are non-refundable.
4. Cancellations and Rescheduling
Cancellation Notice: Patients must provide at least 24 hours’ notice to cancel or reschedule an appointment. Failure to do so may result in the session being counted as used.
Clinic Cancellations: If the clinic needs to cancel or reschedule a session, patients will be offered an alternative appointment time without penalty.
5. Modifications to the Plan
Plan Changes: Patients may request changes to their maintenance care plan (e.g. frequency of visits, payment date) with at least 30 days’ notice.
Fee Adjustments: Any changes to the plan may result in adjustments to the monthly debit amount.
6. Termination of Plan
Patient Termination: Patients may terminate their direct debit plan with 30 days written notice. Any scheduled payments within the notice period will still be processed.
Clinic Termination: The clinic reserves the right to terminate the plan if payments are not received or for other significant reasons (e.g., repeated missed appointments).
7. Failed Payments
Notification: Patients will be notified of any failed payment attempts.
Grace Period: A grace period of 7 days will be provided to rectify the failed payment.
Late Fees: A late fee may be applied for payments not received within the grace period.
Plan Suspension: If payment issues are not resolved within the grace period, the maintenance care plan may be suspended until payment is received.
8. Refunds
Refunds: Payments made under the direct debit plan are non-refundable, except in cases of clinic error or extraordinary circumstances.
9. Privacy and Data Protection
Data Security: The clinic ensures that all personal and payment information is handled securely and in accordance with applicable data protection laws.
Use of Information: Patient information will only be used for the purpose of managing the direct debit plan and providing chiropractic care.
10. Dispute Resolution
Complaints: Any complaints or disputes regarding the direct debit plan should be addressed to the clinic administration in writing.
Resolution: The clinic will attempt to resolve any disputes promptly and fairly.
11. Amendments
Changes to Terms: The clinic reserves the right to amend these terms and conditions with 30 days notice to patients. Continued participation in the plan after such notice constitutes acceptance of the new terms.
12. Governing Law
Jurisdiction: These terms and conditions are governed by the laws of United Kingdom
Acknowledgment
By enrolling in the direct debit maintenance care plan, you acknowledge that you have read, understood, and agree to these terms and conditions.
Prices:
Payments: £55 per session
-(bronze)one visit every 4 weeks £45 per adjustment
-(silver)one visit every 3 weeks , £42 per adjustment
-(gold)one visit every 2 weeks, £40 per adjustment