Direct Debit Terms and Conditions for Adjustment Sessions
1. Block Bookings
Block bookings are sold at a discounted rate for a set period of time, either for 5/10/15 sessions of treatment on the understanding that they are non-refundable if the client should not wish to pursue the arrangement.
Split Block Bookings are sold on the clear understanding that the second series of payments shall be honoured, thereby enabling the client to benefit from a discount.If the client should request a refund part way through the series of pre-paid appointments already enjoyed at a discounted rate, then the number of bookings used up until that point shall be calculated at the full price and that amount deducted from the remaining credit to calculate the amount refundable.
Clients who arrive more than 10 minutes late after their appointment time may not be seen as the chiropractor will have other upcoming appointments and client’ lateness cannot impinge upon the schedule of others.
2. Eligibility and Enrolment
Eligibility: Direct debit plans are available for patients on maintenance care plans.
Enrolment: To enrol, patients need to complete the Direct Debit Authorisation Form and agree to these Terms and Conditions.
3. Payment Terms
Payment Schedule: Payments will be automatically debited from the patient’s designated account on a specified date each month.
Amount: The amount debited will correspond to the agreed-upon maintenance care plan rate.
Billing Cycle: Payments are processed monthly in advance.
4. Adjustment Sessions
Session Frequency: Patients are entitled to a specific number of adjustment sessions per month as per their maintenance care plan.
Unused Sessions: Unused sessions within a billing cycle do not carry over to the next month and are non-refundable.
5. Cancellations and Rescheduling
Cancellation Notice: Patients must provide at least 24 hours’ notice to cancel or reschedule an appointment. Failure to do so may result in the session being counted as used.
Clinic Cancellations: If the clinic needs to cancel or reschedule a session, patients will be offered an alternative appointment time without penalty.
6. Modifications to the Plan
Plan Changes: Patients may request changes to their maintenance care plan (e.g. frequency of visits, payment date) with at least 30 days’ notice.
Fee Adjustments: Any changes to the plan may result in adjustments to the monthly debit amount.
7. Termination of Plan
Patient Termination: Patients may terminate their direct debit plan with 30 days written notice. Any scheduled payments within the notice period will still be processed.
Clinic Termination: The clinic reserves the right to terminate the plan if payments are not received or for other significant reasons (e.g., repeated missed appointments).
8. Failed Payments
Notification: Patients will be notified of any failed payment attempts.
Grace Period: A grace period of 7 days will be provided to rectify the failed payment.
Late Fees: A late fee may be applied for payments not received within the grace period.
Plan Suspension: If payment issues are not resolved within the grace period, the maintenance care plan may be suspended until payment is received.
9. Refunds
Refunds: Payments made under the direct debit plan are non-refundable, except in cases of clinic error or extraordinary circumstances.
10. Privacy and Data Protection
Data Security: The clinic ensures that all personal and payment information is handled securely and in accordance with applicable data protection laws.
Use of Information: Patient information will only be used for the purpose of managing the direct debit plan and providing chiropractic care.
11. Dispute Resolution
Complaints: Any complaints or disputes regarding the direct debit plan should be addressed to the clinic administration in writing.
Resolution: The clinic will attempt to resolve any disputes promptly and fairly.
12. Amendments
Changes to Terms: The clinic reserves the right to amend these terms and conditions with 30 days notice to patients. Continued participation in the plan after such notice constitutes acceptance of the new terms.
13. Governing Law
Jurisdiction: These terms and conditions are governed by the laws of United Kingdom
14. Special Offers
When a chiropractic offer includes a free massage, the availability for this treatment can only include the days of Monday to Thursday inclusive.
Acknowledgment
By enrolling in the direct debit maintenance care plan, you acknowledge that you have read, understood, and agree to these terms and conditions.
Prices:
Payments: £55 per session
-(bronze)one visit every 4 weeks £45 per adjustment
-(silver)one visit every 3 weeks , £42 per adjustment
-(gold)one visit every 2 weeks, £40 per adjustment
